Respond to a complaint

Complaint process

Last updated: May 1, 2026

You are notified of a human rights complaint made against you if the Tribunal decides the complaint contains a possible act of discrimination contrary to the BC Human Rights Code.

Learn more about discrimination and defences

Options before responding

These options may be available before you respond to the complaint:

Deferral

In some cases, the complaint process is put on hold until another process, such as a grievance, finishes. The Tribunal may defer the complaint before you must respond. You can also apply to defer the complaint. If you apply at least 2 weeks before your response is due, the Tribunal will extend the time to respond.

Learn more about deferring a complaint

Mediation

When the Tribunal notifies you of the complaint, it sets dates for your response and mediation. Your response is due before the mediation. If you want to file your response after the mediation instead, you need to ask the complainant if they would agree.

Learn more about settling a complaint

How to respond to a complaint

There is a deadline for responding.

Complete a Complaint Response Form and send it to the Tribunal and send a copy to the other parties.

If you want to print the form and fill it out with a pen, go to the forms page.
If you want us to send you a form or give you more information about filing one, call (604-775-2000 or 1-888-440-8844) or email the Tribunal.
If you need more information or help, be directed to the BC Human Rights Clinic website or to The Law Centre website.
If the time limit has passed or you need more time, see Extend the Time to File a Response to a Complaint.

Completing a response

There are three ways to defend against a complaint in your response:

1. Disputing the facts in the complaint

The complainant sets out the facts they say are true in the complaint form. You may dispute that one or more facts are true.

For example, if a complainant alleges that sexual orientation was a factor in the termination of their employment, the respondent may dispute that fact. In the response to the complaint, the respondent will set out its version of the facts about why the employment was terminated.

If you disagree with a fact in the complaint, you will say so in your response.

2. Disputing that the facts are discrimination

A respondent may also say that, even if the complainant proves the facts in the complaint, this would not amount to discrimination under the Code.

For example, if a complainant alleges that a slur was made in the workplace based on a ground of discrimination, the respondent may argue that even if it was made, one slur did not amount to a negative effect in employment.

Learn more about discrimination

3. Proving a defence

If the complainant can prove that your conduct had a negative effect on them regarding a protected area, and that a personal characteristic was a factor in the negative effect, this is called a prima facie case of discrimination.

Even if the complainant proves their case, you may be able to prove that the negative effect was justified. The defences in each area are explained on the Human Rights and Duties page.

After you respond

Find out more about your role.

There is also an opportunity to amend your response after it is filed.