Complaint Process

Tour the Tribunal

The Tribunal is located at Robson and Seymour Streets in downtown Vancouver, on the unceded lands of the Coast Salish people. Our street address is 605 Robson.

The Tribunal’s facility located on the 12th floor is open to the public from 8:30 to 4:30. Come here to make inquires or attend a settlement meeting or a hearing. Our proceedings are also held at locations throughout BC. Settlement meetings can involve round the table discussions facilitated by one of our mediators.

Those attending a settlement meeting can meet privately to discuss their case in a break out room.  Sometimes parties choose not to sit in the same room, preferring instead to have the mediator move back and forth during negotiations.

The tribunal member sits at the front of the hearing room.  In this hearing, the complainant and respondent face each other and are sitting beside their representative.  At the far end of the room opposite the tribunal member, there is a place for a witness to testify.