Complaint process

Make a complaint

Last updated: December 28, 2023

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Before you make a complaint

If you are considering making a human rights complaint, the Tribunal has information about:

Advice may also be available from the BC Human Rights Clinic. The Clinic’s Short Service Clinic provides free half-hour appointments with a lawyer or advocate every Wednesday (except statutory holidays). See the Who Can Help? page to see others who can help.

Read Naming respondents to ensure that:

  • you give a legal name for a respondent
  • the BC Human Rights Code applies to the respondent.

After you file a complaint, you are responsible for your complaint. Find out more about your role.

The Code includes protection for people involved in a complaint.

There are also opportunities to amend a complaint or add a respondent after it.

COVID-19 complaints

If your complaint is about mask-wearing when seeking a service: see Mask Wearing Complaints before you file. We encourage people to resolve these problems by talking to the service provider.

If your complaint is about vaccine requirements: see Vaccine Requirement Complaints before you file.

Fast-track process for urgent complaints

You may apply for a fast-track process when you file your complaint.

The Tribunal acknowledges delay in its process. Delay affects all parties. You must tell us what makes your situation urgent.

Read fast-track the process.

Use Form 7.1 to apply.

File a complaint

If you decide to file a complaint see File a Complaint.