Complaint Process

Procedural Fairness


The Tribunal must:

  • Have a fair process
  • Be impartial (not biased)
  • Give parties the right to be heard
  • Provide reasons for most decisions

Under s. 59(5) of the Administrative Tribunals Act, the court considers whether the tribunal has breached the “common law rules of natural justice and procedural fairness.” It asks whether, in all of the circumstances, the tribunal acted fairly.

The courts have said that the “common law” cases apply – that means the cases that the courts have already decided about what fairness means:

Kinexus Bioinformatics Corporation v. Asad, 2010 BCSC 33 at paras. 24-25

Tribunal process for applications to dismiss procedurally fair

Singh v. Kane Shannon & Weiler Management Corp., 2014 BCSC 1043

Gichuru v. British Columbia (Workers’ Compensation Appeal Tribunal), 2010 BCCA 191, leave to appeal denied, [2010] SCCA No. 217

Evans v. University of British Columbia, 2008 BCSC 1026, para. 29

Rojas v. EaglePicher Energy Products, 2006 BCSC 1101

Section 27(1)(c) process respecting document disclosure

Kirk v. Burnaby (City), 2014 BCSC 155 (breach where unequal access to document disclosure before a decision under s. 27(1)(c); not permitting additional late submissions once documents disclosed; not permitting a reply to the submission that additional late submissions should not be permitted)

Hearing process (adjournment, adding a party, document production, summonses, use of interpreter, order regarding structuring of evidence, witness testifying by telephone and/or recording the hearing)

Ross v. British Columbia (Human Rights Tribunal), 2009 BCSC 1969

Qin v. British Columbia (Human Rights Tribunal) et al, 2005 BCSC 1662

Ismail v British Columbia (Human Rights Tribunal), 2013 BCSC 1079

Hearing process (hours of hearing)

C.S. v. British Columbia (Human Rights Tribunal), 2017 BCSC 1268, paras. 125-147

Delay

Quackenbush v. Purves Ritchie Equipment Ltd., 2006 BCSC 246

Notice of hearing (substitutional service)

Moody v. Scott, 2012 BCSC 657 (Petitioner did not challenge decision declining to re-open hearing)

Patel v. Greater Vancouver Regional District, 2013 BCSC 2154

Gichuru v. The Law Society of British Columbia, 2013 BCSC 1325, appeal dismissed 2014 BCCA 396

Silver Campsites v. James, 2012 BCSC 1437, appeal allowed on other grounds 2013 BCCA 292

Moody v. Scott, 2012 BCSC 657

Brar v. College of Veterinarians of British Columbia, 2011 BCSC 486

Kinexus Bioinformatics Corporation v. Asad, 2010 BCSC 33 at paras. 133-153

Karbalaeiali v. British Columbia ( Human Rights Tribunal), 2010 BCSC 1130

Ross v. British Columbia (Human Rights Tribunal), 2009 BCSC 1969

Qin v. British Columbia (Human Rights Tribunal) et al, 2005 BCSC 1662

C.S. v. British Columbia (Human Rights Tribunal), 2017 BCSC 1268, paras. 148-165

Opportunity to provide submissions

Morgan -Hung v. B.C. Human Rights Tribunal (17 Juneย  2010) New West. S124628 (S.C.) at paras. 25-26 (under appeal), rev’d on other grounds 2011 BCCA 122

Rimex Supply Ltd. v. British Columbia (Human Rights Tribunal), 2011 BCSC 1410

Right to be heard on remedy

Foglia v. Edwards, 2007 BCSC 861

Opportunity to make arguments on factors forming the basis of a dismissal

Overwaitea Food Group LP v. Bates, 2006 BCSC 1201

Amendment of complaint without opportunity to respond and failure to consider s. 27(1)(b) application

Goddard v. Dixon, 2012 BCSC 161 at paras. 178-185

Reliance on cases to which parties did not refer

Gichuru v. The Law Society of British Columbia, 2014 BCCA 396 (no breach)

*In Newfoundland and Labrador Nurses’ Union v. Newfoundland and Labrador (Treasury Board)2011 SCC 62, the Supreme Court of Canada said that the adequacy of reasons is no longer a matter of fairness but is considered in deciding whether a decision is reasonable.

However, the Tribunal must provide enough reasons to allow for judicial review. The BC courts have considered the question of reasons in several cases.

School H. v. British Columbia (Human Rights Tribunal), 2016 BCSC 672

Morgan-Hung v. British Columbia (Human Rights Tribunal), 2011 BCCA 122

White v. The Roxy Cabaret Ltd., 2011 BCSC 374

Pirsel v. Northern Health Authority, 2011 BCSC 1309

Gichuru v. The Law Society of British Columbia, 2010 BCCA 543