COVID-19 Response

1-Year Time Limit to File a Complaint

Urgent Complaints

Mask Wearing Complaints

How to File Materials

Filing Deadlines

Mediations and Hearings

Accredited Media Access to Hearings

Affidavits

Return to Work Plan


1-Year Time Limit to File a Complaint

The government declared a state of emergency in BC on March 18, 2020 because of the COVID-19 pandemic. In this situation, people may need more time to file a complaint. If you file your complaint late because of the pandemic, explain this on your complaint form.

Urgent Complaints

If your complaint is urgent because of the COVID-19 situation or for another reason, notify us when you file your complaint. Use one of these two methods:

  • Explain the urgency in an email or letter. Example. Your landlord is trying to evict you because you have COVID-19 or because they think you might have it.
  • Make an application for a Fast-Track Process

Mask Wearing Complaints

To show possible discrimination under the Human Rights Code, you must show:

  • The Respondent harmed you in the area you selected, such as a service or employment. This is called the "adverse effect".
  • The harm is based on grounds you selected. You must show that the ground(s) "are a factor" in or are "connected to" the harm.

Some examples of the types of complaints related to mask wearing for COVID-19 that the Tribunal may process are: 

Service settings:

  • Customer making the complaint says they have a disability that prevents them from wearing a mask
  • Customer who can’t wear a mask tells the service provider (store or hotel for example) that they need to be accommodated by not wearing a mask because of their disability
  • Service provider still refuses the service because no mask is worn by the customer

Job settings:

  • Worker says they have a disability that prevents them from wearing a mask
  • Worker who can’t wear a mask tells their employer that they need to be accommodated by not wearing a mask because of their disability
  • Employer treats the worker negatively (sends them home without pay, terminates them, assigns them to lower paying job for example) for not wearing a mask

Anyone wishing to file a mask use complaint must start one using a complaint form.

How to File Materials

The reception desk has reopened to the public. You can file materials by mail, fax, and email.

Filing Deadlines

If you have trouble meeting a filing deadline because of the COVID-19 situation, contact your case manager.

Mediations and Hearings

Most hearings and mediations are occurring by phone or video due to COVID-19. Where in-person proceedings are necessary, we will contact you to discuss setting them up safely.

If your hearing is occurring by on-line video conference, please review the Guide to On-line Hearings.

Accredited Media Access to Hearings

The Tribunal recognizes the importance of having its hearings open to the public. Media who are accredited under the BC Courts Media Accreditation Process and who want to attend a hearing held by telephone or video conference should contact the Tribunal by email at BCHumanRightsTribunal@gov.bc.ca at least one week before the hearing. The email should identify the hearing from the hearing schedule and attach confirmation of their accreditation.

Affidavits

The Tribunal will accept affidavits executed following the process identified by the BC Courts and approved by the Law Society of BC.

Return to Work Plan

See the Return to Work Plan page for information.