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Immigration resources

Last updated: January 9, 2024

Citizenship and Immigration Canada (CIC)

Citizenship and Immigration Canada (CIC) facilitates the arrival of immigrants, provides protection to refugees, and offers programming to help newcomers settle in Canada. It also:

  • grants citizenship,
  • issues travel documents (such as passports) to Canadians; and
  • promotes multiculturalism.

The Call Centre can answer questions, in English and French, about Citizenship and Immigration (CIC) services and programs, or applications in process inside Canada.  Call Centre agents are available Monday through Friday 8:00 a.m. to 4:00 p.m.

Phone: 1-888-242-2100
TTY: 1-888-576-8502


DIVERSEcity Community Resources Society (DIVERSEcity) is a registered not for profit agency offering a wide range of services and programs to the culturally diverse communities of the lower mainland.

DIVERSEcity prides itself on its well-founded expertise in assisting immigrants and new Canadians in their integration into their new community.

Their services delivery areas are:

  • Settlement and Community Programs
  • Language Training and Literacy Programs
  • Employment Services and Skills Training Services
  • Counselling Services
  • Programs for Children and Youth
  • Interpretation and Translation Services 

DIVERSEcity is available:
Monday and Friday, 8:30 a.m. to 4:30 p.m.
Tuesday, Wednesday and Thursday, 8:30 a.m. to 7:00 p.m.

13455 76 Avenue
Surrey, BC, V3W 2W3
Phone: 604-597-0205
Fax: 604-597-4299
E-mail: info@dcrs.ca

Immigrant Services Society of British Columbia (ISSofBC)

Starting a new life in another country can be very hard, especially when you’re unfamiliar with the culture, language and laws. If you’re new to Canada, the Immigrant Services Society of British Columbia (ISSofBC) can help. 

They provide a variety of support services for immigrants and refugees to help them get settled, find careers and learn all they need to know about starting their new lives in Canada. Through their dedicated staff, volunteers and community partners, they provide settlement, education and employment services for over 25,000 clients every year. 

ISSofBC is the largest agency of its kind in Western Canada, with targeted programs for refugees, women, children and youth, plus support services in over 45 languages. Their programs and services are available throughout Metro Vancouver, Squamish and the Okanagan.

501 – 333 Terminal Avenue,
Vancouver, BC V6A 2L7
Phone: 604-684-2561
Fax: 604-684-2266
Email: iss@issbc.org

Pacific Immigrant Resources Society (PIRS)

Pacific Immigrant Resources Society (PIRS) is a non-profit, community-based organization that has been providing services for immigrant women and their young children in Vancouver since 1975.

They have helped thousands of women from all around the world to gain the knowledge, skills, confidence and friendships they need to feel at home in Canada, and to participate more actively in their community.

PIRS provides a number of programs that support immigrant women and their young children in learning and practicing English, making new friends, gaining self-confidence, understanding their Canadian society, and in exploring and celebrating our Canadian diversity.

PIRS provides two program models: ESL for women with a childcare/preschool component; and women’s development programs in English, for women with intermediate English skills.  The program models provide women with awareness and key facts about their community, elements that are necessary to achieve the community involvement and integration that our participants aspire to.

1874 Kingsway,
Vancouver, BC V5N 2S7
Phone: 604-298-5888
Fax: 604-298-7115
Email: info@pirs.bc.ca

The Multicultural Helping House Society – Newcomers Resource Centre (MHHS–NRC)

The MHHS–NRC is a registered non-profit society and charitable organization dedicated to servicing the needs of new comers in Canada.  The MHHS-NRC has provided assistance to thousands of new immigrants in addressing their needs from settlement, employment, social services, skills enhancement, respite housing, legal assistance and education services. 

The MHHS-NRC and its team members can provide you with much needed information regarding your settlement in Canada. Receive valuable information pertaining to:

  • Housing and your rights and obligations as a tenant
  • How to file your information with various government agencies
  • The benefits you can enjoy from the government
  • An understanding of the Canadian job market
  • Canadian tax system
  • Legal assistance
  • An understanding on the process of sponsoring loved-ones for migration to Canada

The MHHS-NRC is available Monday through Saturday, 9:00 a.m. to 5:00 p.m. with lunch break from 12:30 p.m. to 1:30 p.m.

4802 Fraser Street,
Vancouver, BC V5V 4H4
Phone: 604-879-3277
Fax: 604-879-3327