Service Standards

The core mission of the Tribunal is the timely and fair resolution of human rights complaints.

Effective November 1, 2017, the Tribunal aims to meet the following standards at least 80% of the time.

The Tribunal is not currently meeting its service standards due to workload volumes. We ask participants for their patience as we work to address the delays. Please contact us if you have questions.

Screening (Reviewing new complaints)

  • If a complaint contains sufficient information to satisfy screening requirements, we will complete the screening process and notify parties within 30 days of filing – met 16% of the time
  • If additional information to satisfy screening requirements is necessary, we will complete the screening process and notify parties within 60 days of filing – met 6% of the time.

Scheduling mediations

  • The first date we offer parties for mediation will be no more than 60 days from the date the Tribunal notifies the parties that it has accepted the complaint for filing. We are meeting this standard.

Scheduling hearings

  • While parties may request an expedited process at any point, generally we will set hearing dates when:
    • the respondent has not filed an application to dismiss the complaint without a hearing before the deadline for doing so; or
    • the Tribunal has denied an application to dismiss the complaint without a hearing.
  • The first date we offer parties for a hearing will be no more than two months later for hearings under three days.
  • The first date we offer parties for a hearing will be no more than four months later for hearings three days or more.
  • We are not meeting these standards.

Decisions

The Tribunal will make decisions:

  • on simple procedural applications, such as adjournments, within two business days of receiving oral submissions
  • on all other procedural applications within 30 days of receiving submissions – met 75% of the time
  • on applications to dismiss a complaint within 90 days of receiving submissions – met 45% of the time
  • after a hearing which take less than three days within 90 days
  • after a hearing which takes three days or more within 180 days
  • together, we met the standard for decisions after hearings 53% of the time

Notification regarding decisions

In addition to the above standards regarding when decisions will be made, the Tribunal will notify the participants:

  • when they can expect to receive a decision after oral submissions are made on a procedural application
  • when they can expect to receive a decision in cases where the standards set out above are exceeded