Tribunal Organization and Staff

The Tribunal is made of members and staff and is headed by a chair. It may also contract with other persons, for example, to be mediators. You may have contact with the following:

Case Manager

A case manager is a member of the Registry staff, and is responsible for processing complaints, including by setting dates for settlement meetings, case conferences, and hearings. The case manager is also responsible for communications between the Tribunal and parties about a complaint. Each complaint is assigned a case manager. This is your primary contact.


The chair is a member of the Tribunal designated by the Lieutenant Governor in Council as the chair of the Tribunal. The chair is responsible for the management of the Tribunal and assigning complaints to members to make decisions or orders.


A clerk is a member of the Registry staff, and is responsible for providing administrative assistance to case managers and members at the early stages of a complaint. This includes sending notices of a complaint proceeding, scheduling early settlement meetings, and setting deadlines for applications to dismiss and disclosure.

Customer Service Representative

A customer service representative is a member of the Registry staff, and is responsible for answering general inquiries, processing correspondence, and coordinating hearing and mediation room proceedings.

Legal Assistant

The legal assistant is the assistant to legal counsel and the registrar.

Legal Counsel

Legal counsel are two lawyers on staff with the Tribunal who provide advice to the Tribunal and represent the Tribunal on judicial review and appeals in court. They may also act as mediators. They do not provide legal advice to the parties to a complaint.


A mediator works with the parties in a settlement meeting to help them try to settle the complaint. A mediator may be a member, lawyer or other person hired.


A member is appointed by the Lieutenant Governor in Council after a merit based process for a two to five year term. Members have responsibility under the Code to make decisions about complaints.


The registrar manages the Tribunal’s Registry and is responsible for the work of the Registry staff.

Tribunal Intake Officer

A Tribunal intake officer is a member of the Registry staff, and is responsible for answering telephone and email inquiries, providing information and forms to the public, and directing callers to other staff for additional information or assistance.